It doesn't matter if you’re a brokerage attempting to recruit an agent or an agent prospecting a client – it all comes down to providing service that exceeds their expectations.
For the first time, brokers are able to identify what specifically it is about their service that drives agent loyalty and which clients are ready to recommend their agents to family and friends.
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At the heart of 121QA is a single satisfaction survey that measures the 22 dimensions of service quality. The questions dissect the customer experience and pinpoint which aspects of service contribute most to loyalty.
The 121QA real estate questionnaire is grounded in 30 years of research and compatible with standards set by the International Organization for Standardization [ISO] and the American Society for Quality [ASQ]. It's available in English, French and Spanish.
The 121QA mobile survey is easy to administer by email, features point-and-click scoring and can be completed in 3 minutes.
95%
95% of people who start a 121QA survey complete it.
