Getting Started

Getting started is easy.

Select a survey approach

There are 3 ways to survey – pick the one that's right for you.

Good: Put the survey on your web site.
Gather random insight from regular customers.

Better: Email the survey to your customers.
Get feedback from customers you select.

Best: Administer the survey as part of your service.
Capture actionable customer feedback in 3 minutes.

Choose your account

Our Basic account gives you a professional customer satisfaction survey and score card. It tells you if customers are satisfied, likely to return and recommend you.

There are no surveys to design, statistics to calculate or charts to design. It's free and you can upgrade to Pro at any time.

A Pro account not only tracks customer satisfaction, but identifies when and how to make service improvements that build loyalty. All the tools you need are included.

Compare features, if you're not certain which one is best for you.

Register

Sign up for your Basic or Pro account – it takes 5 minutes.

Once your registration is complete, 121QA will email you your survey links

Store your survey links on your desktop or transfer them to another web-enabled device.

You are ready to go!