Brokers rely on 121QA agent survey results to tell them exactly where they stand: the strength of their value proposition, how well-positioned they are to grow and how vulnerable they are to losing a valued agent.
It all starts with the agent. Where a broker sits and the standards they use to evaluate service quality are different. The 121QA real estate agent survey closes this gap allowing brokers to see their service through the eyes of their agents.
How do you know where to focus brokerage resources? A raw score tells you nothing. Comparing yourself against the industry norm puts into immediate focus which improvements will deliver greater satisfaction and growth. 121QA is the only real estate survey software with reliable industry norms based on thousands of agent surveys administered in hundreds of brokerages across North America.
Over the past 30 years, practical solutions have been found for just about every service problem you can imagine. The 121QA agent real estate survey software includes a library of service best practices appearing as questions. Answering the questions guides users to solutions that suit the unique needs of their organizations.