Real estate agent and client satisfaction surveying

Increase retention and referral

Satisfaction Survey Facts

Customers make 2X more referrals when they’re surveyed.


of adults 25-34 own a smartphone


of referrals are made face-to-face or by phone [7% online]


of sellers 36-50 choose their agent on referral / past experience


of sellers contact only 1 agent before listing


of adults 18+ trust service providers more who survey


of smartphone users expect to be surveyed

Client Satisfaction Survey Highlights

  • Takes 3 minutes to complete
  • Get alerts when clients respond
  • View and share testimonials
  • Track your reputation versus industry norms
Learn More

Agent Satisfaction Survey Highlights

  • Capture feedback on 25 service dimensions
  • Benchmark agent loyalty against competition
  • Use proven best practices to solve problems
  • Make service improvements that drive satisfaction
Learn More

Brokerages Using 121QA

  • Remax
  • Century 21
  • Aventure Reality Network
  • Leading